pk360 Privacy Policy

1 Introduction

pk360 ("we", "us", "our", "the Platform") operates the online casino and sportsbook available at pk360.co. This Privacy Policy ("Policy") explains how pk360 collects, processes, stores, and protects personal data relating to users ("you", "the User") who access or use the pk360 platform, including all games, betting markets, account features, and support services.

By registering an account or otherwise using the pk360 platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy is effective as of 1 January 2026 and supplements the pk360 Terms & Conditions.

pk360 is committed to handling personal data responsibly, transparently, and in accordance with applicable data protection principles. We do not sell personal data to third parties for marketing purposes.

2 Data We Collect

pk360 collects personal data in the following categories:

• Registration Data: Full name, date of birth, email address, username, and password (stored in hashed form) provided when creating a pk360 account.
• Identity Verification Data: Government-issued identification documents, proof of address, and selfie verification data collected as part of Know Your Customer (KYC) and age verification processes.
• Financial Data: Payment method details (JazzCash account numbers, Easypaisa credentials, bank account details, card numbers masked to last four digits), transaction amounts, deposit and withdrawal history, and PKR account balance records.
• Usage Data: Information about your activity on the platform, including games played, bets placed and settled, session duration, login timestamps, and responsible gaming tool usage.
• Technical Data: IP address, device type, operating system, browser type and version, and referring URL collected automatically when you access the pk360 platform.
• Communications Data: Records of communications between you and pk360 support, including live chat transcripts and email correspondence.
• Marketing Preferences: Your opted-in or opted-out status for marketing communications from pk360.

pk360 does not knowingly collect sensitive personal data beyond what is necessary for identity verification and regulatory compliance. We do not collect biometric data beyond the scope of standard KYC processes.

3 How We Use Your Data

pk360 uses collected personal data for the following purposes:

• To create, operate, and maintain your pk360 account.
• To process deposits and withdrawals in PKR via JazzCash, Easypaisa, HBL, UBL, and other supported payment methods.
• To verify your identity and age in compliance with applicable regulatory requirements (18+ verification is mandatory for all users).
• To detect, investigate, and prevent fraud, money laundering, and other illegal activities on the platform.
• To operate and enforce responsible gaming tools including deposit limits, session controls, and self-exclusion.
• To provide customer support and respond to queries, complaints, and account-related requests.
• To send transactional communications including account confirmation, payment receipts, and security alerts.
• To send promotional communications where you have opted in to receive them from pk360.
• To analyse platform usage and improve the pk360 user experience.
• To comply with legal and regulatory obligations applicable to pk360's operations.

4 Legal Basis for Processing

pk360 processes personal data on the following legal bases:

• Contractual Necessity: Processing required to fulfil our obligations to you under the pk360 Terms & Conditions, including account management and payment processing.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering obligations and age verification requirements.
• Legitimate Interests: Processing necessary for fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights.
• Consent: Processing of data for marketing communications and optional cookies, where you have provided explicit consent. Consent may be withdrawn at any time by contacting pk360 support.

5 Data Sharing & Disclosure

pk360 does not sell personal data to third parties. We may share personal data with the following categories of recipients only to the extent necessary:

• Payment Processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Visa, Mastercard, UnionPay, and crypto payment gateways for the purpose of processing financial transactions.
• Identity Verification Providers: Third-party KYC service providers used to verify identity documents and confirm age eligibility in accordance with our 18+ policy.
• Game Providers: Third-party casino game studios and live dealer operators who provide games accessible through the pk360 platform. These providers receive only the technical data necessary to operate their games.
• Regulatory Authorities: Government agencies, law enforcement bodies, or regulators where disclosure is required by applicable law or a valid legal process.
• Fraud Prevention Services: Third-party fraud detection and prevention services used to protect the integrity of the pk360 platform and its users.

All third parties with whom pk360 shares personal data are required to maintain appropriate security standards and to use the data only for the specified purposes.

6 Cookies & Tracking

pk360 uses cookies and similar tracking technologies to operate the platform, maintain sessions, and analyse usage. The types of cookies used include:

• Essential Cookies: Required for the platform to function correctly, including login session management and security features. These cannot be disabled without impairing platform functionality.
• Analytics Cookies: Used to understand how users interact with the pk360 platform in aggregate, enabling us to improve performance and user experience.
• Preference Cookies: Used to remember your platform preferences such as language and display settings.

You may control non-essential cookies through your browser settings. Disabling certain cookies may limit the functionality of parts of the pk360 platform. By continuing to use the platform with cookies enabled, you consent to their use as described in this section.

7 Data Retention

pk360 retains personal data for as long as necessary to fulfil the purposes for which it was collected, including the duration of your account registration and for a reasonable period thereafter, or as required to comply with applicable legal and regulatory obligations.

Financial transaction records are typically retained for a minimum period as required by applicable anti-money laundering regulations. Following the closure of an account, pk360 may retain certain data for regulatory compliance, dispute resolution, and fraud prevention purposes. Where data is no longer required, it is securely deleted or anonymised.

8 Security Measures

pk360 implements industry-standard technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the pk360 platform.
• Secure, hashed storage of passwords – pk360 staff do not have access to plaintext passwords.
• Access controls limiting internal access to personal data to authorised personnel only.
• Regular security assessments and monitoring of the platform infrastructure.
• Incident response procedures for detecting, containing, and notifying of data security incidents where required.

While pk360 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying pk360 immediately if you suspect any unauthorised access to your account.

9 Your Rights

Subject to applicable law, you have the following rights with respect to your personal data held by pk360:

• Right of Access: You may request a copy of the personal data pk360 holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data in certain circumstances, subject to our legal retention obligations.
• Right to Restriction: You may request that we restrict the processing of your personal data in certain circumstances.
• Right to Object: You may object to processing based on legitimate interests, including direct marketing.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact pk360 support via live chat or email at [email protected]. pk360 will respond to data rights requests within a reasonable timeframe in accordance with applicable law.

10 Children's Privacy

The pk360 platform is strictly for individuals aged 18 years and over. pk360 does not knowingly collect personal data from minors. If pk360 becomes aware that personal data has been collected from an individual under 18 years of age, the relevant account will be suspended, all associated data will be securely deleted, and any funds held in the account will be handled in accordance with our Terms & Conditions and applicable law.

If you believe a minor has registered on the pk360 platform, please contact us immediately at [email protected].

11 Third-Party Services

The pk360 platform integrates third-party game providers, payment processors, and identity verification services. Each third-party service has its own privacy practices governing the data it processes. pk360 is not responsible for the privacy practices of third-party providers beyond the contractual data processing obligations we impose on them.

pk360 does not include third-party advertising networks or data brokers on the platform. Any links to third-party services displayed within the platform are provided for operational purposes only.

12 Changes to This Policy

pk360 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform functionality. Where changes are material, we will notify registered users via email or a prominent notice on the platform prior to the changes taking effect.

The effective date at the top of this Policy indicates when the current version was last updated. We encourage you to review this Policy periodically. Continued use of the pk360 platform after an updated Policy has been published constitutes acceptance of the revised terms.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by pk360, please contact our support team:

Email: [email protected]
Live Chat: Available 24/7 on the pk360 platform

pk360 takes privacy queries seriously and aims to respond to all data-related enquiries within a reasonable timeframe.